One of the two extension springs broke off the garage door and trying to open it would have been extremely dangerous. The customer wisely contacted us.
Before starting to work, we released the tension from the yet-to-break spring to ensure it wouldn't snap off on us. Then we secured the overhead door in place and installed two new extension springs on it, tested their tension and made sure the door could open and close afterward without any issues.
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* $29 service call - deducted from the service
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